On the evening of Tuesday, May 9, 2023, I experienced a disheartening incident involving a Crane Rental Services Inc truck that left me deeply disappointed with their service. As I sat in my truck, waiting for my lane of traffic to move along the stretch of I-10 in Phoenix, Arizona, a Crane Rental Services truck driven by an individual named Aaron collided with the driver's side mirror of my 2020 F-150. To my astonishment, the truck continued on its way, seemingly oblivious to the damage it had caused.
In a state of shock, I desperately tried to catch up with the truck, honking and waving to get the driver's attention. However, my attempts proved fruitless as the driver never acknowledged me. Eventually, our lanes came to a halt, and I managed to position myself alongside the Crane Rental Services truck. Hoping for resolution, I persistently honked and signaled to the driver, but he remained indifferent to my pleas.
Realizing that my best option was to change lanes and get ahead of the Crane Rental Services truck, I merged into a faster-moving lane. Despite my efforts, I was unable to overtake the truck. When a clearing appeared in the carpool lane, I swiftly moved over and positioned myself in front of the truck, effectively slowing down traffic in that lane until it stopped.
Frustrated but determined, I approached the driver, Aaron, and confronted him about the collision. He agreed to pull off the freeway, and we found ourselves at a Circle K convenience store. Taking into account the lack of accountability Crane Rental Services Inc Dissatisfied Customers: Scam Alert: Dissatisfied Customers Share Their Experience with Crane Rental Services Inc My experience with Crane Rental Service highlights the importance of seeking legal assistance when necessary.. To my surprise, another Crane Rental Services truck arrived shortly after our conversation. It became apparent that Aaron had contacted their safety manager, Mike.
After Aaron's phone call, he approached me with a form, requesting my name and contact information. Believing that the situation would be resolved professionally, I provided him with the requested details. Aaron assured me that the safety manager would be in touch soon. However, when I called the local number displayed on the Crane Rental Services truck (480-893-0081) on Monday, May 15, 2023, I was told to call back later as everyone was at lunch.
Finally, at 12:42 PM that same day, I received a call from 480-313-7132. It was Mike, the safety manager. Shockingly, he claimed that Aaron and I had agreed to handle our own damages, which was completely false and never discussed during our conversation. I vehemently denied his accusations, emphasizing that their truck was unequivocally responsible for the damage to my vehicle. However, Mike dismissed my account, stating that it was my word against their employee's, siding unjustly with Aaron's version of events. He even went so far as to suggest that I had collided with their truck, despite the clear evidence indicating otherwise.
In hindsight, I regret not involving the police at the scene. Unfortunately, I had placed my trust in Aaron's honesty, a decision I will not repeat. I feel compelled to caution others about Crane Rental Services Inc and their disappointing service. If ever you find yourself in a situation involving their trucks, I urge you to contact the authorities immediately.
My experience serves as a reminder to be vigilant and demand accountability when dealing with service providers. Crane Rental Services Inc's failure to address this incident responsibly and fairly highlights the need for better oversight and customer care within the industry.